Ofwat has confirmed its draft decisions on fines for Thames Water. There are two elements: a £104.5m penalty for breaches of rules...

PR24 scored six out of ten from a customer perspective, the Consumer Council for Water (CCW) has said in a lessons learned from the...

The Competition and Markets Authority (CMA) has asked for views by 11 June on its approach and prioritisation plan for the PR24 price...

South East Water is to undertake drinking water quality testing for Southern Water from 1 July. The company will recruit 30 new staff and...

Business Stream has launched what it described as an industry-first Customer Care Charter, setting out 12 commitments that it will strive...

As the Government plans to give consumers a greater voice in holding water companies to account, research from the Consumer Council for...

The House of Lords Environment and Climate Change Committee has concluded its inquiry into efficient nitrogen use. Water minister Emma...

Three-quarters of customers in Affinity Water’s rising block tariff trial are paying less than those on standard tariff. That was among...

Sixteen winning projects shared £42.7m in the fifth round of the Ofwat Innovation Fund’s Water Breakthrough Challenge. The successful...

Scottish Water has prioritised three long-term outcomes in its final long-term strategy, Our Sustainable Future Together . These are: ...