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Business complaints edge down, but retailer performance remains polarised
SES Water and Clear Business Water were the worst performers on business customer complaints in 2024-25 by some margin (see chart). Of...

by Karma Loveday
Jul 202 min read
MOSL selects CGI to deliver smart data hub
MOSL has selected CGI as delivery partner for the new smart meter data hub for the non-household retail market. This follows the...

by Karma Loveday
Jul 201 min read
Drought situation deteriorates
The East and West Midlands have joined Yorkshire and the North West in drought. Meanwhile prolonged dry weather status is affecting other...

by Karma Loveday
Jul 202 min read
Other stories from last week
Green groups have welcomed a series of proposed amendments to Part 3 of the Planning and Infrastructure Bill introduced by the...

by Karma Loveday
Jul 202 min read
Appointments and retirement
Peter Perry , the outgoing chief executive of Welsh Water, has taken up post as the chair of Spring , the innovation centre of excellence...

by Karma Loveday
Jul 201 min read
Wessex back in profit, paying dividends and hoping for higher totex allowances
Wessex Water’s annual report showed operating profit increased by 19% to £165m compared to revenues of £652.6m, up 13.6%. Profit before...
by Verity Mitchell
Jul 201 min read
Southern Water reduces losses and grows investment
Southern Water reported a loss before tax of £16.6m compared to a higher loss of £73.3m the previous year in its new annual report. It...
by Verity Mitchell
Jul 201 min read
EFRA Committee interrogates Thames on its equity raise decisions
Thames appeared again before the Environment, Food and Rural Affairs (EFRA) Select Committee last week, to comment on its equity-raising...
by Verity Mitchell
Jul 202 min read
Thames: large exceptional items belie underlying progress
Thames Water published its annual report for 2024/2025 with a headline-generating reported loss before tax of £1,647m. This compared to a...
by Verity Mitchell
Jul 202 min read
Defra announces water ombudsman as immediate step to bolster customer power
In an immediate move to bolster the position of customers in a reset water system, Defra has announced it will create a new water...

by Karma Loveday
Jul 202 min read
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