Ofwat has called on water companies to consider eight changes to better support customers and to build meaningful, trusted relationships...

Ofwat is consulting until 28 July on updates to its 2015 debt guidelines for residential customers. The regulator has reorganised its...

MOSL non-executive director Margaret Beels is to step down from the board on 15 July. Beels (pictured) joined the MOSL board in July 2015...

Ofwat has highlighted a wide gulf between the number of people who need help with their water bills and the number aware of and accessing...

Ofwat is to conduct a customer-focused lesson-learning exercise to understand experiences during the Covid pandemic and see what...