Ofwat issues eight customer support tips
Ofwat has called on water companies to consider eight changes to better support customers and to build meaningful, trusted relationships...
Ofwat consults on new debt guidelines
Ofwat is consulting until 28 July on updates to its 2015 debt guidelines for residential customers. The regulator has reorganised its...
Beels to leave MOSL board
MOSL non-executive director Margaret Beels is to step down from the board on 15 July. Beels (pictured) joined the MOSL board in July 2015...
Ofwat calls on firms to reach out to the third of customers struggling with bills
Ofwat has highlighted a wide gulf between the number of people who need help with their water bills and the number aware of and accessing...
Ofwat to learn lessons from customers’ Covid experiences
Ofwat is to conduct a customer-focused lesson-learning exercise to understand experiences during the Covid pandemic and see what...