Yorkshire Water appoints new customer experience director

Yorkshire Water has appointed former Sky director of Home Services, Imran Patel as its new group director of customer experience. He will join Yorkshire Water “in the new year”.

Patel (pictured)( has “over 20 years’ experience delivering customer-centric transformation programmes,’ according to Yorkshire. His most recent role at Sky “focussed on ensuring that Sky products were delivered into homes across the UK, leading a team of c4000 engineers nationally.”

Earlier Patel was at BT fro 18 years “in various roles, leading field teams, contact centres and other service-related departments.”

He said the move was “a great opportunity for me to bring my knowledge and experience of all things customer and transformation.”