Wholesalers and retailers rank MOSL 4.1 out of 5
by Karma Loveday
Retail market trading parties rated MOSL 4.1 out of 5 in the mid-year survey carried out in October. This was up from 3.9 in March 2023.
The market operator was rated 4 out of 5 or higher in all but one service area, “showing that overall, trading parties are satisfied with the delivery of our services”.
The service area scores were:
• Market operations – 4.2, up from 4.0 in March
• Market assurance – 3.7, the same as March
• Market improvement – 4.1, up from 3.7
• Governance and support services – 4.2, up from 3.9
• Engagement and communications – 4.1, up from 3.9
• Website – 4.1, the same as March.
The next annual survey takes place in March 2024.
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