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Wessex stays top on service delivery

by Karma Loveday

Ofwat praised Wessex Water for maintaining its place as a top performer on service delivery for the second year running, in the Service Delivery Report for 2019-20. The regulator said this year, Northumbrian, Bristol and South Staffs were also in the better performing category.

The report noted that, as in 2018-19, most companies displayed aspects of leading performance in at least one key area. However it said service delivery by Hafren Dyfrdwy and Thames remained poor and that Southern and Affinity had also this year performed comparatively poorly.

The annual report provides comparative information on both the total expenditure and the outcomes delivered to customers, as reported by the incumbent water companies.

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