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  • by Trevor Loveday

Thames Water teams with vision charity to draw more to its priority services register

Thames Water has partnered with charity, Berkshire Vision, to support more customers in Berkshire with visual impairments in a campaign to encourage them to sign up to its priority services register (PSR).


The campaign highlights how the PSR can help customers who need tailored communications such as large print bills or extra support during a supply interruption.

Olivia Worthington, partnerships lead at Thames Water, said: “Working with Berkshire Vision means we’re able to help more people should they experience an issue with their water supply or require billing information to be communicated in a format tailored to their needs. I’m incredibly proud of this partnership, which will help more customers with visual impairments continue to live independently.”

Last year the water company teamed up with Age UK Berkshire to encourage older customers to join its PSR and has also introduced the British Sign Language app into its support services for customers who are Deaf to enable more inclusive and accessible communications.

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