Thames Water appoints a new Customer Challenge Group

Thames Water has appointed a new Customer Challenge Group to advocate for its 15m customers.

The new team of 12, which will work under CCG chair Sukhvinder Kaur-Stubbs, included representatives from a range of sectors and backgrounds including the third sector, local councils, regulators, and customer groups. The members are:

• Nisha Arora: director of consumer and retail policy at the Financial Conduct Authority

• David Brindle: chair of Ambient Support and former public services editor of The Guardian

• Jeremy Crook OBE: chief executive of Action for Race Equality

• Peter Daw: head of climate change at the Greater London Authority

• Dr Charlotte Duke: partner at London Economics

• Baroness Grey-Thompson DBE, DL: Crossbench peer and chair of ukactive

• Councillor Adam Jogee: youth leader and mayor of Haringey

• Sarah Powell: water company account manager at the Environment Agency

• Tiger De Souza MBE: people engagement director at the National Trust

• Councillor Dr Pete Sudbury: Lib Dem / Green Alliance member for Wallingford Division. Cabinet member for climate change and environment

• Councillor Doug Taylor: consumer advocate for London and the South East at CCW and also member of Enfield Council

• Monica Wilson: senior policy advisor at the HM Treasury.

• Kay Lacey, Chair of the Pang Valley Flood Forum

Thames Water said the appointments were an important part of its turnaround plan to improve its performance and deliver excellent customer service. The CCG will work with Thames on its long-term strategy and 2025-2030 business plan.