Thames tool enables on-the-go reporting of leaks and spills

Thames Water customers and others can now report leaks, pollutions and blockages across London and the Thames Valley online.

The company has launched a new tool with an interactive map for members of the pubic to pinpoint locations with a problem and upload photos and videos to help Thames identify and respond to issues.

Users can also use the map to view all planned maintenance work going on in their area, including details of traffic and roadwork updates so motorists can better plan their journeys.

Once reported, the company’s operational software will schedule for the issue to be investigated and where necessary fixed by Thames Water engineers. Members of the public will receive a case reference number and users will be able to receive progress alerts and updates.