The water retail market’s new and most senior leadership group, the Strategic Panel, has issued for consultation its views on priority market outcomes and work areas.
The three priority outcomes – value creation, customer service excellence and water efficiency as core – are accompanied by five priority work areas identified as the means to achieve them: getting the money right; getting the basics right; water efficiency; getting the incentives right; and innovation. PR24 has been identified as an additional, overarching priority.
Underneath each work area sits a detailed programme of work stretching across three years, aligned to MOSL’s three-year rolling business plan.
In a letter to the market, chair of the Strategic Panel, Trisha McAuley, said: “We consider fundamental change is needed. Our overarching priority is a market that delivers sustainable economic growth in its widest sense, creating social, economic, and environmental value for customers, market participants, society, and the environment.”
Responses are required before 24 June.
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