MOSL approval score nudges up in annual survey

Trading parties have ranked MOSL 4 out of 5 overall, in this year’s performance survey – up slightly from last year’s 3.9 overall score.

The survey, issued in March to wholesalers and retailers in the non-household market, sought views on six areas, with respondents asked to use a 1-5 scale (from "very dissatisfied" to "very satisfied").

The results were:

• market operations – 3.9, down from 4.0 in 2023;

• market assurance – 3.7, flat;

• market improvement – 3.8, up from 3.7;

• governance and support services – 4.0, up from 3.9;

• engagement and communications – 4.0, up from 3.9; and

• website – 3.9, down from 4.1.