Echo appoints new head of billing
by Trevor Loveday
Echo Managed Services, has appointed Lee Hugill as head of billing and collections.

Hugill (pictured) will be responsible for overseeing operations across Echo’s roster of water companies in England.
He has some 15 years’ experience managing large-scale billing operations and customer-centric collections processes. His most recent role as operations manager at Foundever.
Customer service director at Echo, Rachael Merrell, said: “During this challenging time, I look forward to seeing the advancements we can make to accuracy, efficiency and customer care through Lee’s guidance.”
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