Customer satisfaction survey puts only one water firm in top 50

Scottish Water was one of only two utilities among the top 50 in the 2021 UK Customer Satisfaction Index. The company was listed joint 48th. Severn Trent Water was among the top 20 most improved firms at 13th position.

Scottish Water scored 79.9 out of 100 while the the top place on the index was taken by bank, First Direct at 85.5. Fewer than six points separated the top scorer from the the 50th. Twelve water and sewerage companies were in the 2021 UKCSI with four water only firms.

Although the overall UKCSI has fallen only 0.1 points to 76.8 out of 100, January 2021 was its lowest

score since July 2015.