Scottish Water has completed a second major assignment in the Western Canadian City of Calgary which it has claimed will save the city up to £14.8m a year.
The company’s international consultancy arm of five consultants completed a year-long review of Calgary’s Water Resources business unit which covers asset management and delivers upgrades and new water infrastructure for the city.
Principal consultant John Carty, said the consultants had made 17 “key recommendations” that produced efficiencies, service improvements and enhanced data quality in customer engagement, waste water service levels, management of capital investment and the application of capital delivery models.
“Many of these recommendations are scalable, meaning they could help other infrastructure investment and capital programmes across the city generate efficiencies of their own,” said Carty.
A Calgary spokesman said Scottish Water’s “emphasis on placing the customer at the heart of what they do… will help guide how we engage and work with our customers. The Utility is excited by this shift in focus.”
In the last year, Scottish Water has also secured contracts with clients in South and Western Australia, offering specialist consultancy services to clients keen to learn about Scottish Water’s journey into an efficient publicly-owned service provider.
“The successful delivery of the Calgary contract is a clear demonstration of how, using the skills and expertise of Scottish Water employees and our experience of transforming the delivery of water services in Scotland, we can help international clients raise standards and reduce costs.
“To win and successfully deliver back-to-back contracts is testament to the quality services we are able to deliver across the board.”
Pictured attached during the assignment in Calgary is Scottish Water’s Jim Conlin (l) and John Carty (r).