Ofwat progresses work on voluntary TPI code of practice

Yesterday (Thursday) Ofwat hosted a workshop in London to scope out with stakeholders the content of a voluntary code of practice for third party intermediaries in the open water market.

The work follows its publication of a Customer Protection Code of Practice in May which holds water companies to a suite of customer protection measures, via a licence condition. This states retailers must take reasonable steps to ensure any TPIs working directly for them are aware of the code, and must have a Letter of Authority from a customer before dealing with a TPI.

Ofwat currently has no powers to regulate intermediaries directly, so is seeking to endorse good practice via a code of conduct that TPIs will voluntary be able to sign up to.