Water consumer watchdog consults on a three-year strategy

CCW has published its draft strategy for 2021-24 for consultation until 8 February.

The watchdog has set its mission as “Securing a fair deal for water consumers, now and in the future” and proposed five key objectives:

• affordable water for everyone;

• climate-resilient water and sewerage services for present and future consumers;

• services shaped by the views of consumers;

• services that meet everyone’s needs; and

• effective and easy-to-follow complaint processes.

To deliver its mission, it will prioritise four key strategic campaigns:

• end water poverty;

• CCW: a voice for your complaint;

• end sewer flooding misery; and

• “be in the know” about available help.