Customers call for greater company zeal in water bill accuracy

Polls of UK energy and water customers have shown that 62% of respondents “regularly check their energy and water bills for mistakes” with a third of water customers called on water firms to “make sure their bills are accurate.”

The survey, commissioned by digital transformation advisor Macro 4, found that a third of water customers “want their providers to make their bills easier to understand with 42% of respondents saying the same of their energy provider.

Other findings from the surveys held in January and `February this year included: 37% of customers would pay “a little more” on their bills to protect the environment. And 60% of respondents said they would prefer not to speak to a live agent if they can resolve their queries using online resources.

Macro 4 concluded from the bill checking findings that customers doubted the accuracy of their bills. The support for higher bills to cover “environmental protection” rose to 57% in the 18-24 age range.

Research from Censuswide carried out the two surveys each of about 1200 people.