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  • by Karma Loveday

Code change clarifies roles and responsibilities during planned events

Ofwat has approved a Code change developed by the Retailer Wholesaler Group to clarify the expectations of trading parties during a planned event, such as scheduled network activity.

CPW099 noted different interpretations and expectations across individual wholesalers and retailers of existing Wholesale Retail Code rules had resulted in a lack of clarity on roles and responsibilities in relation to planned activities. This ran the risk of retailers not being able to relay information effectively to business customers, or that customers may not be notified of planned works in a timely manner.

The change will be implemented on 14 May.


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