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by Karma Loveday

Affinity Water extends its lead as the best wholesaler for retailers

Retailers ranked Affinity Water the best and Severn Trent the worst wholesaler in terms of service provision, according to the results of the latest Retailer Measure of Experience (R-MeX) survey (see table).


The survey was completed in February by retailers supplying 96% of supply points in the market.


At 7.41, the market average overall service score improved by 0.15 compared to the August 21 survey, and overall service also increased for all wholesalers except Severn Trent and South East. Affinity Water secured the highest overall service improvement of 0.72, significantly extending its existing lead at the top of the table.


The next R-MeX survey will take place in August.


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