Northern Ireland Water puts in its best ever customer service performance

Northern Ireland Water recorded its best ever level of customer service in 2018-19, the Utility Regulator reported last week.

Among the key findings in the regulator’s new Cost and Performance report, for the fourth year of the current price control, were:

• NI Water’s opex was £215.5m, £12m above the regulatory allowance of £203.5m.

• The company invested £170m of capital expenditure. This was constrained by the available public expenditure budget.

• NI Water exceeded its PC15 Overall Performance Assessment (OPA); its performance was the company’s highest ever OPA score and is equal to the OPA target set for the 2020-2021 year.

• The company met or exceeded planned delivery in 35 of the 45 Outputs set in the PC15 final determination.