Northern Ireland Water puts in its best ever customer service performance

May 17, 2020

Northern Ireland Water recorded its best ever level of customer service in 2018-19, the Utility Regulator reported last week.


Among the key findings in the regulator’s new Cost and Performance report, for the fourth year of the current price control, were:

• NI Water’s opex was £215.5m, £12m above the regulatory allowance of £203.5m.

• The company invested £170m of capital expenditure. This was constrained by the available public expenditure budget.

• NI Water exceeded its PC15 Overall Performance Assessment (OPA); its performance was the company’s highest ever OPA score and is equal to the OPA target set for the 2020-2021 year. 

• The company met or exceeded planned delivery in 35 of the 45 Outputs set in the PC15 final determination. 

Please reload

Featured Posts

Advisor urges Sunak to unlock private infrastructure capital to reboot economy

May 24, 2020

Please reload

More from this week
Please reload