Customers give Welsh Water C-MeX top marks

May 3, 2020

Water customers have ranked Welsh Water as highest for satisfaction with services in Ofwat’s new Customer Measure of Experience (C-MeX) survey by.

 

Following the C-MeX “shadow operation” year 2019-20, ahead of permanent operation beginning this year, respondents rated Welsh Water at 82.47compared to the mean for Wales and England of 76.65.  

 

The C-MeX survey combines responses from household customers who have recently contacted their company about their experience, and from a customer experience survey of random members of the public.

 

Welsh Water’s chief executive, Peter Perry (pictured) said: the results “indicate that we are getting a lot of things right – even in some of the most challenging times the company has ever seen.”

 

In January the Institute of Customer Service made Welsh Water the highest-ranked utility in the UK and first water company to make the top 50 companies in the UK.

 

 

Please reload

Featured Posts

Advisor urges Sunak to unlock private infrastructure capital to reboot economy

May 24, 2020

1/10
Please reload

More from this week
Please reload

Archive