Accent wins Ofwat's £1m household and developer customer research contract

Market researcher, Accent, has won a £1m, three-year contract with Ofwat for customer satisfaction and experience research among water companies’ domestic customers (C-Mex) and their developer customers (D-MeX).

The research encompasses all water and sewerage companies across England and Wales. Accent managing director, Rob Sheldon, said the win was, “testament both to our expertise in the water sector and experience in customer satisfaction research.”