Castle Water tops 5,000 Trustpilot reviews

Castle Water last week of clocked up over 5,000 reviews on Trustpilot and reported that over the past month, 93% had been four or five star.

Castle’s press release said: “With a Trust Score of 4.6 out of 5, Castle Water has a higher rating than any of the other ‘Big 4’ business water retailers.” An internal message from chief executive John Reynolds congratulating his team added: “We have 15 times the number of five-star reviews for Business Stream, and 22 times the number for Everflow.”

Head of customer service Mary Haviland commented: “Everyone at Castle Water is focused on providing excellent service. We are benefiting from a very significant investment in systems and training over the past two years, and have an ongoing programme of continuous improvement.”