Severn Trent consults customers on its social purpose intentions

Severn Trent Water has issued a consultation for customers to have their say on the measures it is taking, or plans to take, to become socially purposeful “by asking what proposals have we got right, what could be improved and how? Is there anything we are missing?”

The company said the consultation, in a partnership with The Purposeful Company, was the latest step on its journey to becoming a socially purposeful company.

Chief executive, Liv Garfield (pictured), said:“I’m really excited by this new consultation we’ve launched, with support from The Purposeful Company, to understand how we can best support the communities we serve, now and for many years to come. To make sure we get it absolutely right, we want to hear from the people that matter the most – our customers.

“Our customers rightly expect us to be a company they can trust. Providing a safe, reliable and affordable service is vital, but for many this isn’t enough. They want to know that we do the right things for the right reasons. We hope this consultation will help us achieve this.”

Customers have until 17 January to give their feedback and Severn Trent expects to publish its final approach in Spring 2020.