Bristol Water has taken all its maintenance planning, scheduling and prioritisation work back in house and appointed new contractors to deliver the work. Bristol said this will deliver “a much more customer focused approach putting people at the heart of our everyday work”.
Bristol Water chief executive, Mel Karam (pictured), explained: “We recognise the impact of our maintenance work on people’s lives and so we have worked tirelessly to select partners who share our values and ambition to deliver for people. This is not just a new contract but a new way of working and a new approach to our maintenance work.”
Under £75m five-year contracts, Lewis Civil Engineering and Gallagher started work on 1 October to deliver maintenance work across Bristol’s supply area. Lewis Civil Engineering said it was fully aligned with Bristol’s social contract values and efficiency targets. Gallagher said it was “excited to form part of this forward thinking and equitable delivery model, founded on shared values of honesty, transparency and trust”.