Ofwat revises connection rules as new customer protection goes unchallenged

Ofwat issued revised Wholesale Charging Rules on 16 October, having received no objections to its proposals during the August consultation phase.

The rules concern the charges wholesalers can make to retailers for providing new connection services for business customers, when customers request these through the retailer.

Ofwat originally published wholesale charging rules in November 2016, and made temporary revisions in March 2018 to offer equivalent protections to customers who take new connection services through retailers as undertakers. On 30 August 2018, it published a consultation on a proposal to make these changes permanent.