Business Stream bags two accolades at Customer Experience awards

UK water retailer, Business Stream, has picked up two honours at this year’s UK Customer Experience Awards: a gold award for Best Utility and a silver for Best Customer Centric Culture. Speaking after the awards ceremony Business Stream’s Customer Operations Director, Jo Mayes, said the two awards: “reflect the huge strides we’ve made in improving customer experience over the past 12 months,” adding, “Our focus now is on developing and delivering further improvements to ensure our customers’ needs and expectations are always met.” Business Steam said it had secured over £155m in new contracts in the first year of the English market and has helped its customers save over 38 billion litres of water, resulting in almost £75 million in financial savings and over 66,000 tonnes in carbon dioxide savings.

The award organisers said over 100 companies were shortlisted for the annual awards, which are now in their ninth year.