Southern appoints Atkins to support on developer services

Southern Water has appointed Atkins to provide an enhanced developer services capability using robotic process automation.

Under the contract, which runs until 2024, Atkins’ team will be fully integrated with Southern Water, helping to process all developer applications in relation to new connections, adoptions, diversions, new applications and variations and self-lay.

Guy Ledger, client director at Atkins, said: “With water companies facing greater scrutiny and potential penalties arising from their services to developer customers, our specialist developer services team has committed to using technology to make a step change in performance, cost and quality. Using digital innovation, we will build on our long-standing relationship with Southern Water to help them achieve their customer focused outcomes.”