Anglian upgrades its 25-year vision with ambitious targets

Anglian Water has published a refreshed Strategic Direction Statement (SDS), in which it outlines the following four ambitious and long-term goals that have been agreed with customers:

• To make the east of England resilient to the risks of drought and flooding.

• To enable sustainable economic and housing growth in the UK’s fastest growing region.

• To become a carbon neutral business by 2050.

To work with others to achieve significant improvement in ecological quality across its catchments.

On top of those, the importance of affordable bills and increased support for customers in vulnerable circumstances features prominently in the revised document.

The company’s first SDS was published a decade ago and highlighted climate change and population growth as the two biggest challenges. The new document highlights six challenges and outlines the company’s response to each. Three are common to the whole of the water industry: affordability and customer expectations; the need to plan for the long term; and changing markets, structure and financing of the industry. According to Anglian, the remaining three challenges are particularly acute in the east of England: climate change; population and economic growth; and the need for environmental protection.

The new SDS was produced on the back of extensive stakeholder engagement and builds on the outcomes customers said they wanted this AMP. It also provides the backdrop against which the AMP7 business plan (for 2020-2025) will be written next year.