Wessex call centre staff bag top customer service accreditation


The institute of Customer Service (ICS) has awarded staff at Wessex Water’s operational contact centre the highest level of its prestigious accreditation.

The award recognised that Wessex’ dual surveys for its staff and customers, and its implementation of two action plans based on the results.

Wessex Water’s business change manager Alex Russell-Rutherford said the award meant “we can start benchmarking ourselves with other great service organisations.”

Chief executive of the ICS, Jo Causon, said: “Wessex Water is part of a growing band of organisations who understand that a well-thought-out customer service strategy can positively affect the bottom line.”

Wessex became is one of 11 companies in the UK to achieve a ServiceMark with distinction – the top prize available to the ICS’s 500-plus members.

The award recognised that Wessex’ dual surveys for its staff and customers, and its implementation of two action plans based on the results.

Wessex Water’s business change manager Alex Russell-Rutherford said the award meant “we can start benchmarking ourselves with other great service organisations.”

Chief executive of the ICS, Jo Causon, said: “Wessex Water is part of a growing band of organisations who understand that a well-thought-out customer service strategy can positively affect the bottom line.”