Ofwat and CC Water publish forward plans

Ofwat has published its five year business plan for 2017/18 - 2021/22, and its 2017/18 forward programme.

The business plan identifies customer priorities as: affordable bills, protecting the environment, safe and reliable services and the best customer service.

For domestic customers, the regulator said it will ensure companies listen more, provide fair prices, resilient services, and vulnerable customer support. For businesses, Ofwat intends to ensure the retail market is working well.

Looking to the future, the regulator will, among other things, consider further use of markets and press companies to reveal more information.

The Consumer Council for Water has also published its forward work programme for 2017-20. Its strategic priorities are: speaking up for customers with an independent voice; pressing for fair value for money charges that are affordable in the long term; ensuring services are easy to access and right first time; a resilience and sustainable good quality water supply; and a sustainable resilient sewerage service.