DEFRA, Ofwat, MOSL, water wholesalers, water retailers and many others heralded the opening of the business retail market on Saturday. The weekend is understood to have gone smoothly as MOSL had expected: it wrote to the industry last week seeking confirmation of its understanding that no major cut over issues would present on 1 April. Meanwhile CC Water confirmed its experts were on hand and geared up to deal with any problems or enquiries, should they arise.
Around 11,000 SPIDS (c6-7000 customers) were switched in the pre-switching window, which ran from 6-23 March. SES Business Water said it had secured almost a quarter of all pre-switch requests.
Meanwhile all the remaining parts of the market architecture were switched on last week/on 1 April. This included revocation of WSLs and the designation of the Wholesale Retail Code. Ofwat has also published final principles for voluntary TPI codes of conduct.