Northumbrian appoints new customer champion chair

Northumbrian Water Group has appointed Jim Dixon (pictured) as chair of the water firm's independent customer representative, the Water Forums.

Dixon will chair panels representing customers of Northumbrian Water and Essex & Suffolk Water.

Water Forums "ensure Northumbrian Water Group decisions reflect customers’ views, particularly on issues that may impact on standards of service or the level of customers’ bills" said Northumbrian Water.

The Water Forums take into account the legal obligations faced by the company such as new drinking water quality and environmental standards.

Dixon holds non-executive roles in heritage and public administration and has advised governments, agencies, voluntary bodies and business. He has worked with the Royal Household, Number 10, Cabinet Ministers and their senior advisers, Chairs of National Agencies including Visit England and Britain, the Environment Agency and Natural England as well as charities such as Business in the Community, Age UK, the RSPB and the National Trust.