• by Karma Loveday

MOSL to ramp up the pace and impact of performance improvement in 2019/20


MOSL pledged to accelerate “both the pace and impact of planned improvement initiatives” last week when it published its second Market Performance Operating Plan (MPOP2) – a strategy to tackle systemic issues that are dragging down the performance of the water retail market.

The market operator said it had two primary objectives: improved customer outcomes, and improved trading party performance and accountability.

MOSL identified the following four areas as requiring the greatest focus in the year ahead:

  • Data quality

  • Meter reading

  • Standards and incentives

  • Data access and insight.

Market performance director Steve Arthur, said: “We look forward to working with trading parties and wider stakeholders to build on last year’s achievements and drive improvements at an accelerated pace in what is sure to be another exciting and challenging year for the market.”


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